Download the Gartner Market Guide for Managed Security Services

Download the Gartner 2020 Market Guide for Managed Security Services

Managed security services (MSSs) provide organizations with remote 24/7 monitoring of security technologies and response to security events across a range of environments. Security and risk management leaders use MSSs to identify, advise and, where appropriate, respond to threats on their behalf.

Avalon helps managed security service providers (MSSP) and managed detection and response (MDR) analysts streamline threat investigations by providing the data, intelligence, tools, and collaboration required to perform and disseminate their analyses efficiently.

Through the Avalon investigation platform, service providers have a scalable solution for performing and delivering threat investigations effectively and efficiently. With anywhere access and fully contextualized investigation sharing, collaboration on investigations becomes seamless and easily understood once shared. Analysts can more quickly respond to requests, generate reports, and perform analyses, thereby directly increasing value to the bottom line. Additionally, Avalon helps service providers make more sound investments in threat intelligence without massive upfront cash outlays for annual contracts. With data usage monitoring across investigations and analysts, providers gain insights into which data sources are being used most frequently and for what purpose. Ultimately, Avalon is the connective, collaborative tissue to make client relationships stronger.


Gartner, Market Guide for Managed Security Services, 7 December 2020, Pete Shoard, Kelly Kavanagh, Mitchell Schneider, John Collins

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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